CIMB Call Center, report your complaint with different platforms
As one of the major banks, CIMB call centers can now be accessed using different platforms. From conventional lines like phones to using internet media. So customers can make contact more flexibly using the platform.
Different types of complaints can be reported directly to the center , ranging from trivial questions such as incorrect data entry to fraud cases. Customers are advised to take advantage of this feature as much as possible. Don’t let it go when something awkward happens.
If customers actively participate in the reporting of such incidents , it will also be easier for banks to improve services to consumers. Is not the maximum service dream of all customers. For that, don’t hesitate to use the CIMB call center to submit your complaint.
If you feel that by conventional means such as telephone you cannot file complaints, use email or other digital media. If you use e-mail , the image capture can be used to clarify problems that cannot be conveyed in words.
How to contact the CIMB Call Center using telephone network
One way to contact the CIMB call center is to use the number 14041. The number is officially from the bank that can be used by candidates and customers to find information and file complaints. Don’t get the wrong number because it’s potentially fraudulent.
CIMB Bank provides non-stop customer service for a full 24 hours for its customers. Regardless of the holiday if there is a disturbance, you can immediately make a report so that the problem can be solved. So customers will be more comfortable using the services of CIMB.
Various problems can be solved without having to come to the branch office if you take advantage of consumer calls from the bank. Starting from obstacles that arise during transfers or transactions, to the problem of losing an ATM card can be reported immediately at any time.
As a smart consumer, you will naturally benefit from this service as much as possible. You don’t have to believe scam news if the CIMB niaga call center will reduce your savings balance when you call. You don’t have to believe this kind of thing because it’s clearly a scam.
To avoid incorrect information , it is strongly recommended that customers confirm directly with the bank. Currently, there is often skewed news circulating that is not clear about the source so as a wise customer you need to check the information.
Of course, for making consumer calls, you will only be charged according to the tariff of the network operator. In addition, there are no more deductions that the CIMB bank makes for its customers. Take advantage of this customer service to find accurate information about the bank.
Contact CIMB Call Center from abroad
For customers working or vacationing abroad, you don’t have to worry about the difficulty of making customer service calls. You can still reach CIMB Bank by using the number provided. Just call +6221-29978888 to get in touch with the center.
You will immediately connect with the customer service department to receive complaints or questions. The costs of contacting the CIMB call center from abroad still depend on the tariffs of the telecom operator . So prices can certainly vary from one to another.
Calls made from abroad will be accommodated on a separate server of this bank. So don’t worry, you will be waiting too long due to the large number of customers calling. If the channel is busy, you just have to try again for a few more minutes to connect.
Calls from abroad can also be made at any time for 24 hours. CIMB Bank has never closed the communication channel between the customer and the center. So consumers can still find information or file their complaints even on holidays or certain times.
As for the quality of calls from abroad, it again depends on your communication provider . If you use a good service, the network and voice will also be maximized. Avoid making foreign calls during bad weather as this will affect the sound quality and comfort of your service.
How to report bank customer complaints by email
Not only from the mobile line , currently the CIMB bank has also opened consumer services by e-mail. So, for complaints that need special details , you can take advantage of this feature. Customers will find it easier to explain problems with the help of email media.
To be able to connect to the customer service of the CIMB bank, you just need to send an email to firstname.lastname@example.org . The email address can be used by candidates and customers to find information and also submit complaints that arise around banking problems.
The email from the CIMB bank is an additional support for the CIMB call center so that customers with certain interests can quickly convey their problems. Some complicated cases such as data entry errors and transmission errors can be easily reported via email.
You just need to attach a screenshot as one of the proofs of a system failure . This, of course, makes it easier for the bank to be able to confirm the matter. So, without coming to the branch office, you can solve the problem.
Email responses from the CIMB bank are also very fast in minutes , customers can connect and get a response. You don’t have to wait long , let alone days to receive a reply email from the bank. Customer convenience is a top priority so you can trade smoothly.
Bank CIMB reaches customers using social media
Along with the growing trend of using social media , the CIMB bank also has an account to reach customers. You can search for these social media accounts on twi tter platforms, facebook, and instagram. So you can interact directly with the bank practically.
Social media can also be used to report crimes such as fraud. Currently, various modes have been used by irresponsible people on behalf of CIMB banks . If you know of a case like this, get in touch with the bank immediately.
As a cooperative customer, of course, you don’t want other customers to experience fraud crimes. This will definitely be harmful and also cross the image of the CIMB bank. For this reason, social media was created so that it is easier for people to reach banks in a short time.
It didn’t take long to open the social media application compared to having to contact the CIMB call center . The administrator’s response from social media was also quick as there was already a dedicated official to handle it. So the exchange of information between the client and the bank can take place quickly.
In addition to being used to submit social media complaints from CIMB banks, it also often provides important information about banking. So, there is nothing wrong if you follow these social media accounts to increase knowledge. There are definitely new things that can be discovered through the platform.
Having known how to interact with the CIMB bank, you will surely no longer hesitate to file a complaint. If you come across a complaint, report it immediately to the CIMB bank as the convenience of the customer is a priority. Maximize the CIMB call center functionality for your comfort and safety.