Your most common DHL service center Q&A
This article discusses DHL Service Centers and their customers’ questions.
DHL International GmbH is a service provider for the delivery of packages or parcels, but it is also possible to send packages or parcels not only domestically but also to various countries around the world. There are already many e-commerce that make trading easier, especially since online shopping is no longer new in market markets outside of Indonesia.
You can open your business not only to shop online , but also to a wider range. If you are used to being a buyer, you can start a business to earn new income as a seller. DHL can be a recommended means of sending packages that can help you in the cross-border buying and selling process.
In addition, if you have any questions about the cause of the disturbing of the packaging, the delivery of goods, customs and other matters, you can contact the DHL service center, which is ready to serve the consumer 24 hours a day. This courier service provider company has been in existence since 1969 and is clearly reliable because it has provided 1.3 billion packages per year.
FAQ about shipping goods via DHL
The most common question that call center services usually ask is , is it the same service as when the shipment arrives? If you have any questions about shipping, all you need to do is visit the DHL tracking page and don’t need to contact customer service.
- Open the www.dhl.co.id DHL Indonesia website
- When the main page opens, click on the Tracking option.
- If you click the Trace option later, when you receive proof of delivery, you will be prompted to enter a number or reference to receive status
Shipments can also be monitored through the tracking menu, so if you have any problems, you can contact DHL Service Centers, but if you are only experiencing problems with lessons or delivery of goods , you can get as much information as possible from the DHL Indonesia website page . Yes.
Most importantly, we have saved the tracking number so that you know where the parcel is being sent. The tracking number or receipt number consists of 10 digits and checks whether the receipt number or tracking number is actually valid before multiple tracking checks are performed.
Except in the event of certain conditions, such as the tracking number being lost or not being saved, there is a problem with the waybill number, the shipping information does not match the actual destination, and others can only contact DHL service centers.
FAQ about parcels shipped via DHL
Another question or question and answer that customers often ask is about the package . It is very natural that there are a lot of questions, especially if someone is making international shipping using DHL express services for the first time, the most common of which are:
- What is DHL’s payment method?
People who have just created an account should opt for regular shipping, there are price offers that can be negotiated later, and they can pay their bills monthly.
- What is the maximum size of the goods being shipped?
For international shipments, special cars and planes are used, in which the size of the shipment should not exceed the size of 120 cm, and later be informed about the weight of the goods, in particular the weight of the goods shipped over 50 kg.
- Why am my shipments by DHL being rejected?
For this one question, it is actually very simple for DHL itself to have a provision for sending goods. In fact, there are dangerous wastes or prohibited materials such as war equipment and sharp weapons.
There are many questions that can be answered by going to the main page of the DHL Indonesia website and if it is related to damage or loss of goods, you should contact the DHL Service Centre. Later, a DHL team will assist you in tracking claims for lost and damaged goods.
FAQ on how to send a package
DHL itself strongly supports the development of small and medium-sized businesses, and it is not surprising that many say that this international courier or expedition is indeed an ideal partner for cross-border business. Even if you are a beginner, you don’t have to worry as our DHL team will help you deal with customs and excise taxes.
In addition, the shipping business of using DHL services has been in existence since 1969 and still exists today, and even the network is quite wide worldwide. DHL has a network of more than 220 countries and regions, and its extensive reach helps you run your business more smoothly.
It is also very easy to send goods to DHL , so you can get them from a DHL service center and you only need to provide information about the goods to be sent and their location. Then, calculate the shipping cost and refer to the list of prohibited items to ensure that there is no problem with the package you are trying to send, and the following prohibited goods are prohibited in Indonesia:
- Gambling Tools
- animal
- Antique
- pornography
- Laser Disc
- Hazard
- ivory
- asbestos
- Tax Sticker
After that, you can choose services , you can choose international services to other countries or export and international services for your country or import from other countries to export and international services. You can also choose other preferred services such as adding packaging, out-of-hours delivery or protecting the value of shipping and other products.
How to Contact a DHL Service Center
If the information on the main page of DHL Indonesia’s website is still not understood by you, or if there are other obstacles that require you to request directly from the DHL team, simply contact our customer service. There are a number of ways you can do this, from sending emails to a live chat and hotline service.
Go to the main page of the DHL Indonesia website , and then in the upper right corner, there are several options, one of which is to contact DHL Express. If you click on the option to contact DHL Express later, you have several options to communicate with customer service, one of which will be written directly on the complaint page in the following format :
- name
- Zip code
- Customer account number
- location
- telephone
- Comment Details
To be able to use the quick service, simply click on the Chat Now option and you will be taken to the live chat service later by the DHL service center team. You can also call the hotline number (0800 1 333 333) or other hotline number (+62 21 7917 3333) with 24-hour toll-free dial-up.
For the hotline service, there are two ways to communicate so that complaints can be properly communicated and the best solution obtained. Therefore, for those who want to do business not only domestically, but also those who want to do business, DHL Express can be one of their choices.
Expanding your market reach is actually the most effective way to grow your business. In general, the obstacle for exporters is the delivery service, DHL Express is very helpful for small and medium-sized businessmen , and there is also a DHL service center service.