Telkom 24-hour complaint call center Here’s how to contact him
Telkom’s 24-hour complaint call center is indeed very important for consumers. Its existence facilitates various types of complaints. In addition, consumers can also ask a few questions to clarify the service to get. But in fact, the service is not entirely useful.
Some consumers do not use it when they encounter problems. In fact, these consumers also feel annoyed when the problem arises. However, ignorance of how to contact CS becomes a major problem. Often, some people feel embarrassed when they are about to contact him. It is necessary to know that the path of thought is completely wrong.
Don’t let the installation in the form of a 24-hour Telkom complaint call center be wasted. If this happens, you will actually be at a disadvantage. The perceived confusion was ultimately not over even though the confusion should have disappeared instantly when contacting the call center. Therefore, let’s get to know an overview of the call center.
Learn more about telkom Call Center
The call center is one of the services provided by Telkom to its customers. With this service, it is hoped that consumers can be facilitated in carrying out various types of activities. When you want to contact him, you can choose a time at any time. That’s because, its CS is available for 24 hours.
However, there is a difference when you contact Telkom’s complaint call center 24 hours a day during working hours with other hours. When the call center is contacted during working hours, the number of available CS is very important. With so many CSs, each question will be answered faster.
Different things will be felt if the communication with CS is done at other times. At that time, there are fewer CS available. With this amount, it takes a little longer for the phone to be picked up. However, the time is not as long as imagined.
You just have to wait a while until telkom’s 24-hour complaint call center is ready to serve. Another question that consumers often ask themselves about this call center is related to costs. Some people wonder if the cost of contact with the call vent is free or paid.
Here it is emphasized that the call to the call center sets the rate. The tariff itself is in accordance with the supplier used. The more expensive the provider sets, the more expensive the tariff will also become. In addition to using a smartphone, contacting the call center can also be done via a landline.
When you contact him by landline, the cost is also consistent with the landline. Of course, these costs are obviously cheaper compared to using a provider. Therefore, it is highly recommended to use a landline when contacting the telkom complaint call center 24 hours a day.
Contact telkom Call Center by phone
The easiest way to contact Telkom’s call center is to use a phone. As explained, CS can be contacted via a smartphone or landline. But be aware that the numbers he uses are different. When using a smartphone, you must call 021-147.
Before calling directly, make sure electronic credit is available. There is no minimum credit amount when you want to call. However, make sure that the credit is not less than 25 thousand. This amount can ensure that the flexibility of communication will be achieved. this avoids preventing the phone from breaking halfway.
If it is interrupted, the communication must be made from scratch. If the credit is confirmed as sufficient, call the number directly via smartphone. When it finishes ringing, there will be a help service that explains the choice of features in the Telkom complaint call center 24 hours a day. To shorten the time, choose the number 1.
By selecting the number, the service will immediately switch to Indonesian. After selecting the number 1, choose the number 2. There, you will be immediately directed to communicate directly with CS. This is because, number 2 itself is indeed devoted to complaints in the form of interference.
From there, wait to connect with CS and you can immediately submit personal complaints. If you are using a landline, the number is 147. When telkom’s 24-hour complaint call center is contacted via a landline, the method is slightly different from that used when using a smartphone.
This is because there will be no choice of numbers like when using a smartphone. By contacting via a landline, you are immediately directed to CS. It also makes the time it takes to be shorter. The only time required is while waiting for the availability of cs.
Contacting him can also be done via social media
The main problem when you contact Telkom’s 24-hour complaint call center is the cost. There are several conditions where you need to contact him when the credit stock is not there and the landline is not owned. If this problem is encountered, contacting via social media may be an option.
There are two social media used by Telkom. Both social media include Twitter and Facebook. If you look at the ease of contact, it would be better to contact via Twitter. To contact him, first prepare your personal indihome number.
This is because, the number will be requested later. If you are ready, log in to your personal Twitter account and follow Telkom’s official Twitter account. The account itself uses the @Telkomcare ID with features like most official accounts. To contact him, you can dm or mention.
Essentially, include the personal indihome number as well as the complaint that is being experienced. In fact, instead of using mentions, it would be better to contact him via DM. This is because DM is much more private in nature. Wait until you get a response directly from Telkom. This waiting time will not exceed 24 hours.
Usually, after receiving a response, Telkom will solve the problem immediately. Providing complaints can also be done using Facebook Messenger. The way to contact each other is quite similar to using Twitter. First, you need to log in to your personal Facebook account.
Next, search for a Telkom care account and send a message via Facebook Messenger. In the message, the details of the problem as well as a personal indihome number are required. The waiting time also does not exceed 24 hours. As he did not get a direct answer as by phone, patience was obviously necessary to contact him.
Contact the call center in case of problems
Several issues require consumers to contact Telkom’s complaint call center 24 hours a day. But among these problems, one of the most important conditions is when there is signal interference. Telkom is itself the largest signal service provider in Indonesia.
If the signal is problematic, you, as a consumer, will obviously be harmed. In addition, you should also contact the call center in case of damage to Telkom devices installed at home. If the device is damaged, not all services can certainly be used. This is very detrimental to those of you who have actually paid.
In addition, you should also contact the call center if there are any questions about the services that are not yet understood. It is necessary to know that the existence of CS not only helps to solve a wide variety of problems. CS also serves to help consumers clarify their knowledge of the services obtained.
Don’t let yourself feel disadvantaged because of the service that is not as desired. If this happens, the real fault lies with you. if you want to contact the call center, the problem must be resolved. After all, contacting Telkom’s claims call center 24 hours a day is technically very easy.