Batik Air Call Center can be contacted 24 hours a day
Batik Air call center is a service that helps customers get information or file complaints. The development of technology enables an industry to establish good communication with its customers. The improvement of the service makes the quality of airlines even higher.
Through the Call Center, customers can call for different purposes. Customers can request information about flights or file a complaint about the service they received from the airline. This communication may ensure that the air carrier obtains reciprocity of the services provided for subsequent evaluation.
Call center agents play an important role in building good communication with customers. They must have sufficient knowledge in the field of geography, such as the route from the aircraft area to the time zone. The staff must understand the route taken by the aircraft and the distribution of time zones.
Not quite there, the staff had to know the airline’s airfares and other services. The staff must be aware in detail of the flight ticket from the price, how to book, how to change the departure schedule to how to cancel the ticket.
The most important thing that call center agents need to master is good communication skills. Staff must be able to understand customer requests or complaints. They must also provide information or solutions in an appropriate, effective and efficient manner of speaking.
The communication skills of the staff will ensure that customers feel satisfied after calling the Batik Air call center. Because customers want explanations about information or solutions regarding a complaint. If the communication skills of the staff are poor, customers will be disappointed.
Over Batik Air Airlines
Batik Air is a subsidiary of the private airline Lion Air. The subsidiary is run in the full service category. It first worked on May 3, 2013. The first route that was walked was from Jakarta to Manado and Balikpapan.
Batik Air was formed by Lion Air because it could not absorb the increase in passenger additions. Therefore, the company founded a new airline. The company brought 5 Boeing 737 aircraft to the new airline to cope with the increasing number of passengers.
The airline has flight routes to 59 destinations at home and abroad. The airline reaches the islands of Kalimantan, Nusa Tenggara, Maluku, Papua, Sulawesi to Sumatra. In the foreign range, including Malaysia, Singapore, Vietnam to Saudi Arabia.
Initially, it operated only ten Boeing 737-900ER aircraft. So far, it has operated a fleet of 74 aircraft. The types of aircraft owned consist of Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Although it has the status of a subsidiary, the facilities offered are no less competitive than the parent company. One of the facilities is the Batik Air Call Center that can handle customer complaints and provide solutions. This facility may also convey information requested by customers.
Services provided by Batik Air
Batik Air is classified as an excellent airline. It has won many awards, such as ISSA. This award in the passenger safety standards sector was awarded by IATA in January 2016. The price is classified as a good price.
The next award is the ISO standard. ISO 9001:2005 license obtained as an airline with the best delay management. As a private airline, this award proves the best management. Not all private airlines are able to achieve this award.
In addition to winning prizes, it has a number of advantages in the services it offers. With economy and business classes, the airline offers various facilities. Offered at low prices, the airline has television screens, snacks and ample luggage.
In terms of facilities and infrastructure, this airline has an independent maintenance center called Batam Aero Technic. In addition, this company also provides housing for its employees, ranging from ground staff to flight crew. Although it only has the status of a private company, Batik Air can offer a variety of facilities.
Batik Air continues to build facilities that support the aviation sector. These facilities are training buildings, hotels and squares. Not only that, an air line delivery service was also created under the name Lion Parcel. The airline continues to make improvements and build facilities to improve service.
Batik Air has a difference from Lion Air which is quite often involved in plane crashes. This airline is safer compared to its parent company, so it has a lot of customers. Batik Air call center is one of the services created to build good relationships with customers.
Contact batik air call center
Batik Air call center can be contacted in different ways. One is to go directly to the head office. The office is located at Batik Air’s headquarters, Lion Air Tower, Jl. Gajah Mada No.7 Central Jakarta.
In addition to being able to come to the head office, you can also contact Batik Air’s call centre via email, social media or phone number. The airline’s email is customercare@batikair.com. The telephone numbers of the head office are 080 4177 8899 and 021-6379 8000.
In addition to the head office, you can look for branches in your city. Each branch also has a phone number if you are reluctant to come to the office. The airline’s branches have spread almost all over Indonesia. You can easily find a branch.
Batik Air call center can also be contacted, even if the customer is abroad. Customers can still request information or file a complaint about the airline’s service. These benefits provide convenience for customers.
Important things about Batik Air Call Center
There are several things to note about the Bat ik Air call center. First, the service takes credit. This means that you need to have credit on your phone before calling the Call Center. If you don’t have credit, you can call via the landline.
Batik Air call center is available within 24 hours and on public holidays. If you need information or want to file a complaint outside of working hours, you can do so by telephone. The answer will be given quickly and kindly by the staff.
You can contact the batik air call centre for information on flight prices, flight routes on certain dates or days, information on booking and paying for airline tickets, how to change the departure schedule and even how to cancel airline tickets.
In addition to obtaining information, customers can file complaints with the Batik Air Call Center. Complaints that are generally submitted are about high ticket prices, difficulty booking tickets, delay problems, difficulty changing departure schedules to ticket cancellations.
Customers can request information via the Call Center. In addition, customers can also file complaints about services obtained from airlines. Customers can get a solution after contacting the batik air call center. The staff will provide a quick and friendly response.